We want you to love the candy you receive from us–and we want to make sure it arrives at your door in the same perfect condition in which we shipped it. Please look over the following shipping guide and refer to it when placing your order.
When will my order arrive?
Orders are generally shipped within 1-2 business days. We ship orders on Mondays, Tuesdays, and Wednesdays. If you need to receive your order by a certain date please include a note with your order so we can work with you to make this happen.
Does someone need to be there to receive the package?
It is very STRONGLY encouraged that someone be available to receive the delivery–we are happy to ship to commercial addresses and businesses! Deliveries left unattended can be subject to damage from the weather, or even theft.
We ship within the continental United States, unfortunately we are unable to ship to Alaska or Hawaii at this time. Shipping charges are per delivery address, regardless of the number of items ordered. Shipments sent via Ground are standard shipping rates, or free for orders of more than $100.00.
We do our best to ensure every package that we send out is delivered in the best condition possible. However, once a box leaves our factory it is literally out of our hands. By choosing the correct shipping method you can help ensure your goods arrive in excellent condition–if shipping chocolate to warmer (70F or higher) climates selecting 2-Day shipping is always a good idea. We cannot be held responsible if an unsuitable shipping method is selected by you for your order and it does not arrive in good condition.
Serendipity Confections LLC, is not responsible for the loss of product if we are provided with the incorrect shipping address. Likewise, FedEx and USPS will be instructed to leave the package if no one is available to receive it. Serendipity Confections, LLC is not responsible for if the package is damaged due to weather conditions once left for delivery. Drivers may choose to attempt redelivery if they feel the address is not suitable for a delivery to be left unattended.